3. Player Protection Tools
Canadian responsible gambling guidance commonly includes deposit limits, loss thresholds, and session duration controls.
3.1 Deposit Limits
Users may set daily, weekly, or monthly deposit limits on their accounts.
- Requests to decrease limits take effect immediately.
- Requests to increase limits or remove limits take effect only after a cooling-off period.
- Limits cannot be removed or increased during an active self-exclusion period.
3.2 Time Management Controls
Users may establish session time limits and receive notifications when predetermined time thresholds are reached. Accounts can be configured to apply mandatory breaks between gambling sessions.
3.3 Self-Assessment Tools
Self-assessment questionnaires are available to help users review their gambling behavior and identify possible warning signs of problem gambling. These tools are accessible in the account settings section and do not require disclosure of responses to Mobile Casino staff.
4. Self-Exclusion Programs
Self-exclusion tools are commonly paired with account-level restrictions and support referrals in Canadian responsible gambling programs.
4.1 Voluntary Self-Exclusion
Users may request self-exclusion for the following durations:
- 6 months
- 1 year
- 2 years
- Permanent exclusion
During a self-exclusion period:
- Access to the account is blocked.
- Promotional communications are suspended.
- Attempts to create new accounts are prohibited.
- Deposits made during the exclusion period may be refunded depending on operator policy.
Self-exclusion requests must be submitted in writing through the designated contact channels. Requests generally become effective after processing by the operator or in accordance with applicable regulatory timelines.
4.2 Coordinated Exclusion Programs
Where such programs are available, Mobile Casino may participate in provincial coordinated self-exclusion systems that extend restrictions across multiple licensed operators. Users enrolled in these programs will be automatically excluded from Mobile Casino services.
4.3 Reinstatement Procedures
Reinstatement following any self-exclusion period is not automatic. Users must submit a formal request for reinstatement and may be required to demonstrate that renewed gambling activity is unlikely to result in harm. The company may deny reinstatement or apply additional protective measures where considered appropriate.